glosys Desk Chatbot


AI & Cloud Software Suite and SaaS enabled Platform for Support Team to manage Glosys AI Powered Chatbot to deal with tickets


glosys Desk Chatbot Overview

glosys Desk Chatbot, One of the components of glosys Desk Platform, provides AI & Cloud Software Suite and SaaS Applications and Services for Support Team to work together and resolve customer issues using Glosys AI Powered Chatbot in the digital world

Features We offer

Contextual AI driven Knowledgebase Bot



Desk Chatbot processes the queries from the customers and provides appropriate solutions from Knowledge Base

Sentiment Analysis



Desk Chatbot identifies the sentiment behind every ticket and adds to its context for making agents to prioritize and take the best possible action

Desk Chatbot Predictions



Desk Chatbot makes predictions across unusual activities, ticket tags for decision-makers to investigate with ease.

AI powered Desk Chatbot Notifications



Automated Notifications for Agents and escalations to Managers

Desk Chatbot Dashboard for Tickets Activity Monitoring



Machine Learning based Collaborative Ticketing and Activity Logs

Meet Your Customer Support Objectives & Needs