glosys Desk Overview
glosys Desk, a platform of Glosys Technology Solutions Pvt. Ltd., provides AI & Cloud Software Suite and SaaS Applications and Services for Support Team to work together and resolve customer issues in the digital world
glosys Desk Platform
Glosys product research and development division harnesses creativity in its people, triggers new ideas in terms of preparation, investigation, transformation, incubation, illumination and builds up successful, groundbreaking products. Glosys leverages its culture, innovation processes through significant breakthrough representing major shift in design to seize new opportunities in the marketplace and grow its business exponentially.
Ticketing
An Integrated AI driven Customer Desk Platform for Support team to categorize, assign, split, merge, notify and monitor the tickets effectively
Learn More
Self Service
An Integrated AI driven Customer Desk Platform for Support team to deal with bot, knowledge base, community forums and web widgets
Learn More
Collaboration
An Integrated AI driven Customer Desk Platform for Support team to enable parallel team work, parent-child ticketing, teams collaboration and linked tickets
Learn More
Field Service
An Integrated AI driven Customer Desk Platform for Support team to manage bots driven customers appointment, teams tracking, field team response metric and omnichannel engagement
Learn More
Desk Chatbot
An Integrated AI driven Customer Desk Platform for Support team to manage Glosys AI Powered Chatbot to deal with tickets effectively
Learn More
Omni Channel
An Integrated AI driven Customer Desk Platform for Support team to gather and organize support tickets from different channels in a single interface for resolving customer issues faster
Learn More
SLA Management
An Integrated AI driven Customer Desk Platform for Support team to set a due time for tickets based on the channels, customers and the status of the ticket for managing tickets to resolve customer issues faster
Learn More
Desk Security
An Integrated AI driven Customer Desk Platform for Support team to protect and secure customer data using security features
Learn More