glosys Desk Security Overview
glosys Desk Security, One of the components of glosys Desk Platform, provides AI & Cloud Software Suite and SaaS Applications and Services for Support Team to protect and secure customer data using security features for working together and resolving customer issues in the digital world
Features We offer
Focuses on various roles to create an organization chart by setting the actions to manage customers.
Profiles and Permissions Management
Assigning roles with profiles and allocate permissions to perform actions pertaining to customer service
Access Control over customer data to view and/or edit using data sharing permissions
AI enabled Notifications
Automated Notifications for Agents and escalations to Managers
Field level security
Providing the privileges and access rights of agents in the team based on their roles and responsibilities.
Meet Your Customer Support Objectives & Needs