glosys Omnichannel Overview
glosys Omnichannel, One of the components of glosys Desk Platform, provides AI & Cloud Software Suite and SaaS Applications and Services for Support Team to gather and organize support tickets from different channels in a single interface for resolving customer issues faster in the digital world
Features We offer
Email Tickets Assignment
Customer service emails are made available in an interface to respond for the assignment of tickets
Leverage cloud telephony to receive and make phone calls and also log, record, and monitor these calls. Transform calls into tickets and associate them with existing tickets.
Social media driven Tickets Management
Focus on customer communication via social media, like Facebook, Instagram, and Twitter. Respond to tweets and set keyword alerts not to miss posts.
Live chat Ticketing
Personalized Chatting with customers in timely mannaer to understand issues and converting them into tickets
Webform driven Ticketing
Embedding a customizable web form widget on website for customers to submit their queries and managing automated conversion of support tickets
Meet Your Customer Support Objectives & Needs