glosys SLA Management Overview
glosys SLA Management, One of the components of glosys Desk Platform, provides AI & Cloud Software Suite and SaaS Applications and Services for Support Team to set a due time for tickets based on the channels, customers and the status of the ticket for managing tickets to resolve customer issues faster in the digital world
Features We offer
Temporal SLA Execution
Execute the created tickets depending upon the accounts associated
SLA Violations Management
In the case of SLA violations, escalate the overdue tickets automatically to the relevant manager or agent to manage tickets more efficiently.
SLA driven Tickets Management
Redistribution of workload based on SLA compliance rates
AI enabled Notifications
Automated Notifications for Agents and escalations to Managers
Tickets Monitoring and Team performance
Machine Learning based Collaborative Ticketing and Activity Logs. Track number of overdue tickets, SLA breaches, and average response times with respect to team performance
Meet Your Customer Support Objectives & Needs